Software Support Services

Software Support Services

We understand clients' needs and provide an outstanding technical support

Let’s start

a new project together

Brochure

BGO Software provides software support services and bespoke
IT solutions

Our experience with a wide range of technologies allows us to provide our clients with support in development, re-design and improvement of their current systems and infrastructure.

  • Transparent Development Processes

  • Rapid Response Time

  • Excellent Communication Skills

  • Flexible Project Modeling

Software Application support

Application support

Focusing on clients’ requests and needs, we
eliminate their IT concerns and challenges

Focusing on our customers’ needs, we develop and support out-of-the-box, great-looking, operative and enduring applications which respond to their business.

BGO Software’s 10+ years of experience enables us to conduct a wide range of services when it comes to legacy systems support, extension and redevelopment of current solutions.

Our programming teams are capable of deciphering the most complex coding solutions. The possible transitions and changes are relieved by the immense knowledge of our IT experts. We analyse the system architecture of our clients, build transformational roadmap, handle tech issues, develop new features and functionalities, and fix bugs in the quickest and most efficient way.

Based on

Telerik Kendo UI

Telerik Web UI

Entity Framework

Microsoft SQL Server

PHP Laravel

Symfony

MySQL

PostgreSQL

Angular JS

ASP.NET MVC

Our services include but are not limited to:

  • Software maintenance
  • New feature development
  • Code optimization
  • Business processes optimization
view our work

Jonathan Bell

IS Architecture and Systems Manager, Health Research Authority

I wanted to thank you from all of us at HRA for what has been a truly ‘Herculean’ effort to launch the HARP successfully. When we embarked on the project, we were aware that it was going to be challenging but I am sure we never anticipated quite how much work had been embodied and needed to be replaced. I am also sure there were times when it all seemed a bit too much. But thanks to your calm and very hard work you achieved the most successful launch. I have to say that I never thought there would be so few issues on such a complex project! You should be very proud of your efforts, as we are and realize that there are not many (if any) groups of people who could have achieved what you did.

Database Management Systems

Database
administration

Managing and maintaining clients'
database management systems

BGO Software has a comprehensive business recovery process in place. In the event of a disaster or crisis our employees have a clear understanding of how to ensure business continuity.

We manage the whole process of DBMS installation, configuration, patching, upgrades, backups, restores, refreshes, performance optimization, maintenance and disaster recovery.

Based on

Microsoft SQL Server

MySQL

PostgreSQL

Our services include but are not limited to:

  • Database Upgrades
  • Database Installation
  • Database Patching
  • Database Optimization
  • Performance Analysis
  • Backup Assurance, Recovery

Server support

Providing 24/7 monitoring of the entire infrastructure to avoid, detect and correct abnormalities

BGO Software’s MS Windows Servers Support service includes 2nd tier assistance for servers including troubleshooting, operating system installs and upgrades, security and hotfix applications, as well as server analysis and resource planning.

We provide bespoke administrative and consultative support to organisations, focusing on platforms that run modern versions of MS Windows Server operating systems. Our technical expert support team ensures smooth operations of hardware and a peace of mind for your organisation.

Our server support service eliminates the role of a system administrator within your technical team.

MS Windows Servers Support Service

Based on

Microsoft SQL Server

VMware

Hyper-V

Linux

Our services include but are not limited to:

  • Server Performance Optimization
  • Server Check Up and Updates
  • Physical and virtual server management
  • Technical support, problem resolution
  • System monitoring & troubleshooting
  • Backup strategy

Help desk

Helping clients by dealing with their technological
difficulties and obstacles

Our dedicated team is capable of resolving any issue in a fast and professional manner, providing operational expertise tailored to the specific needs of the system used by our clients. We offer practical advice and knowledge transfer

in order to improve clients' abilities to better manage their products. The key part of the client-focused solution we offer is having someone to guide you and help you when any issue appears or escalates in your project.

  • Support via phone, email and chat
  • Troubleshooting
  • Issue tracking system
  • Enterprise level help desk

Over 100 companies trust us worldwide.
Try our IT services now.

Get In Touch
Mobile devices

Copyright © 2017, BGO Software. All Rights Reserved.